(Updated August 2024)

Consultation Form Terms

I can confirm that my answers in the booking consultation form are accurate, truthful and to the best of my knowledge. I agree to inform my therapist if I experience any discomfort, pain or feel uncomfortable at any time during my treatment. I am aware my therapist will use carrier and essentials oils on my skin and hair unless modification to treatment has been discussed with my therapist on the appointment day. I agree to inform my therapist as soon as possible if I have any side effects or reactions from the treatment carried out.

​

I am aware my therapist will assure complete privacy during my treatment and any of my information & records are stored confidentially. I understand my therapist does not diagnose any medical conditions or illnesses. I understand that my therapist has the right to discontinue the treatment at any time for any necessary reason. I understand my therapist has the right to not carry out the treatment if they feel any contraindication would deem the treatment unsafe, and my therapist may recommend medical or dermatology attention or advice if there are concerns with any underlying medical or scalp conditions. I am aware I will be fully informed of what my treatment entails on the appointment day and by signing these terms I give full consent to proceed with my treatment.

 

I confirm I am over the age of 18.  Under 18's must have written parental consent for any treatment., Under no circumstances can treatments be carried out under the age of 16 years. 

​

Booking Deposits, Rescheduling Appointments & Cancellation Terms

I understand in order to secure my appointment time, a 50% non refundable deposit must be paid. If for any reason you need to re -schudule your appointment, please do so within your online booking or contact The Head Spa(ce) directly. I understand if I need to reschedule my appointment, my deposit will be carried over to your chosen rescheduled date, providing at least 48 hours notice has been given. I understand if less than 48 hours notice is given for a reschedule, this will go down as a cancellation and a new deposit will be required for the appointment. If you need to cancel your appointment, please contact The Head Spa(ce) directly. I understand that deposits are non refundable for any cancellations regardless of how much notice is given or reason for cancellation. I agree that I will pay the remaining balance of my treatment before leaving my appointment.

​

No Show Policy

If you fail to attend to your booked appointment without notifying The Head Spa(ce), you be classed as a no-show and will be charged full price for your appointment.. Payment will be automatically requested with the card you booked with. Any no -shows or repetitive cancellations will also be removed from the booking system and will not be able to re book any further appointments with The Head Spa(ce).  ​​

​

For your Information 

For the best experience, please come to your treatment with unwashed hair and minimal make up (make up may be removed during treatment) HeadSpa treatments cannot be carried out on clients who are pregnant or have hair extensions. HeadSpa should be avoided if clients have recently had their hair coloured as colour may be removed during treatment. Aftercare advice is emailed within the booking confirmation.  The treatment room is upstairs in the hair salon, doors will be closed to keep out as much noise as possible. Please note that every effort is made to keep the treatment room as relaxing as possible. Calming music will be played throughout your treatment. We use eye masks and have ear plugs if required. I agree to inform my therapist should I have any concerns or questions before, during or after my treatment.

​

Gift Vouchers

Gift vouchers can be purchased via Gift Voucher page in either e-voucher or physical form. All vouchers are non refundable and are valid for 12 months once purchased.. Gift vouchers cannot be exchanged for cash. Voucher codes can be used at checkout and no deposit will be required. 

​